This Privacy Policy applies to the protection and handling of personal information gathered by books-flight.com in relation to such information provided by any individual (“User”) who has bought, plans to buy, or is interested in any product(s) or service(s) offered by books-flight.com through various interface channels, including our website, mobile site, and mobile app (collectively referred to as “Sales Channels”).

By accessing or using our Sales Channels, you consent to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Please note that this Privacy Policy does not extend to third-party websites, mobile sites, or mobile apps linked on our platform. Their information practices may differ, so we recommend reviewing their policies separately.

Data Collection and Processing

We believe in transparency regarding how your data is collected, used, and shared. This Policy explains our practices in compliance with applicable data protection laws.

You should read this Privacy Policy together with any additional notices we may provide on specific occasions when collecting or processing your data.

Controller and Processor of Data

• Controller: books-flight.com acts as the Controller of your data, determining how and why your personal information is processed.

• Processor: In some cases, books-flight.com may act as a Processor, handling data on behalf of another Controller.

Categories of Personal Information We Collect

• Contact Data: Residential and work addresses, email addresses, phone numbers.

• Personal Information: First name, surname, username, title, or other identifiers.

• User Account Data: Login credentials, passwords, and security details.

• Profile Data: Browsing behavior, booking history, preferences, and form submissions.

• Technical Data: IP addresses, login data, browser type/version, location, and device details.

How We Collect Information

• Direct Interactions: When you make inquiries, bookings, or purchases via our Sales Channels.

• Cookies & Tracking: Using cookies, server logs, and analytics tools (e.g., Google Analytics).

• Other Sources: Third-party partners, advertisers, and analytics providers.

Reasons for Processing Your Data

We process your data under the following legal grounds:

• Contractual obligations – to complete your bookings and reservations.

• Legal obligations – to comply with laws and regulations.

• Legitimate interests – to improve services and secure systems.

• Consent – for marketing and promotional communications.

Use of Personal Information

Your personal information may be used to:

• Process and confirm bookings.

• Provide booking confirmations via email, SMS, or app notifications.

• Share important updates and policy changes.

• Tailor your experience on our website and app.

• Enable customer support interactions.

• Send payment reminders, vouchers, and travel updates.

• Keep you informed through newsletters (opt-out available).

• Authenticate and secure your account.

Sharing of Data

We may share your information with:

• Service providers and partners – for booking, payment, customer support, or analytics.

• Third-party vendors – for marketing promotions, surveys, or referral programs.

• Legal authorities – when required to comply with applicable laws.

• Business transfers – during mergers, acquisitions, or restructuring.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing and booking experience. For details, please review our [Cookie Policy].

External Links

Our platform may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

International Data Transfers

Your data may be transferred and processed in countries with different data protection standards. We ensure adequate safeguards are applied in such cases.

User-Generated Content

If you provide reviews, ratings, or feedback, these may be displayed publicly on books-flight.com and its associated platforms. Please ensure your contributions follow our guidelines. 

Data Security

We apply technical and organizational measures to safeguard your personal information, including:

• Encryption and anonymization of data.

• Continuous monitoring of systems.

• Disaster recovery protocols.

• Regular testing of security measures.

Data Retention

We retain your data as long as necessary to fulfill contractual obligations, comply with laws, and for legitimate business purposes. Anonymized data may be stored for research and statistical purposes indefinitely.